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Payment Methods

Apertis supports multiple payment methods to accommodate users worldwide. This guide explains the available options and how to manage them.

Supported Payment Methods​

MethodAvailabilityCurrenciesProcessing Time
Credit/Debit CardGlobalUSDInstant

All payments are securely processed through Stripe.

Credit & Debit Cards​

Supported Cards​

We accept major credit and debit cards through Stripe:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • UnionPay

Adding a Card​

  1. Go to Billing → Payment Methods
  2. Click Add Payment Method
  3. Enter card details:
    • Card number
    • Expiration date
    • CVC/CVV
    • Billing address
  4. Click Save

Card Security​

All card transactions are processed through Stripe, a PCI DSS Level 1 certified payment processor. We never store your full card number.

Default Payment Method​

Set a default payment method for:

  • Subscription renewals
  • Auto top-up charges
  • Future purchases

To set default:

  1. Go to Payment Methods
  2. Find the card
  3. Click Set as Default

Removing a Card​

  1. Go to Payment Methods
  2. Find the card to remove
  3. Click Remove
caution

You cannot remove a card if it's:

  • The only payment method for an active subscription
  • Set for auto top-up

Card Declined​

If your card is declined:

ReasonSolution
Insufficient fundsEnsure adequate balance
Card expiredUpdate with new card
Incorrect detailsVerify card information
Bank blockContact your bank to allow the transaction
International blockEnable international transactions

Auto Top-Up​

What is Auto Top-Up?​

Automatically add funds when your balance drops below a threshold. Ensures uninterrupted API access.

Setting Up Auto Top-Up​

  1. Go to Billing → Auto Top-Up
  2. Toggle Enable Auto Top-Up
  3. Set Threshold (e.g., $10)
  4. Set Top-Up Amount (e.g., $50)
  5. Select Payment Method
  6. Save settings

How It Works​

Balance drops below $10 (threshold)
        ↓
System charges $50 to your card
        ↓
Balance increases by $50
        ↓
Continue using API without interruption

Configuration Options​

SettingDescriptionRecommended
ThresholdBalance level to trigger$10-$50
AmountAmount to add each time$20-$100
Payment MethodCard to chargeDefault card

Auto Top-Up Best Practices​

Usage LevelThresholdAmount
Light$5$20
Moderate$20$50
Heavy$50$100
Enterprise$100+$500+

Disabling Auto Top-Up​

  1. Go to Billing → Auto Top-Up
  2. Toggle Off
  3. Save changes

Invoices & Receipts​

Accessing Invoices​

  1. Go to Billing → Invoices
  2. Select the invoice
  3. Download PDF

Invoice Contents​

Each invoice includes:

  • Invoice number
  • Date
  • Amount and currency
  • Payment method
  • Usage summary (optional)
  • Tax information (if applicable)

Tax Information​

To add tax ID or company information to invoices:

  1. Go to Account Settings → Billing Information
  2. Enter:
    • Company name
    • Tax ID / VAT number
    • Billing address
  3. Save changes

This information appears on all future invoices.

Receipts​

Receipts are generated automatically for each payment:

  1. Go to Billing → Payment History
  2. Find the transaction
  3. Click Receipt

Payment Troubleshooting​

Payment Failed​

Common causes and solutions:

CauseSolution
Insufficient fundsAdd funds to your bank account
Card expiredUpdate payment method
Fraud protectionContact bank to allow
Incorrect CVVRe-enter card details
Billing address mismatchUpdate address to match bank records

Duplicate Charges​

If you see duplicate charges:

  1. Wait 24 hours (temporary holds may clear)
  2. Check if both actually completed
  3. Contact support with transaction details

Refund Requests​

For refund requests:

  1. Email [email protected]
  2. Include:
    • Account email
    • Transaction date
    • Amount
    • Reason for refund

Processing time: 5-10 business days

Regional Payment Options​

Global​

  • All major credit/debit cards (Visa, Mastercard, American Express, JCB, UnionPay)
  • Processed securely through Stripe

Enterprise Payment Options​

For enterprise customers with specific requirements:

  • Wire transfer
  • Purchase orders
  • Custom billing cycles
  • Volume discounts

Contact sales: [email protected]

Security Best Practices​

Protecting Payment Information​

  1. Use strong account password
  2. Enable 2FA on your account
  3. Monitor transactions regularly
  4. Set spending limits on API keys
  5. Review invoices monthly

Fraud Prevention​

We implement multiple fraud prevention measures:

  • 3D Secure for card payments
  • Address verification (AVS)
  • CVV verification
  • Transaction monitoring
  • Suspicious activity alerts

FAQ​

Can I pay annually?​

Yes, subscription plans offer monthly, quarterly, and yearly billing cycles. Annual billing typically offers discounts.

Is my payment information secure?​

Yes. All payments are processed by Stripe, a PCI DSS Level 1 certified payment processor. We never store full card numbers.

Can I get a paid receipt?​

Yes, invoices and receipts are available in the Billing section for all transactions.

What currency are charges in?​

All charges are in USD, with local currency conversion handled by your bank or payment processor.

Why was my payment declined?​

Common reasons include insufficient funds, expired card, bank security blocks, or incorrect billing information. Contact your bank for specific details.